Executive Team

Managing Director

Rachid Abi Nader

Chief Finance Officer

Hazem Aoudi

Chief compliance Officer

Hadi Alsaif

Chief Risk & information Security

Majed Al Khamisi

Chief Internal Audit Officer

Hussain AlAhmad

Chief of Legal & Government Officer

Fahad Abdullah AL Harbi

Chief of HR & Support Services officer

Alanoud Abuthnain

Head of Medical

Zahid Latif

Head of General Insurance

Nujuod Alyami

Head of Motor

Mohammed Al Asfour

Head of Marketing & Customer Experience

Fahad Abdullah AL Harbi

Feel free to contact us — our team is ready to assist you.

You may submit a request through any of the following channels:

  • Online: Complete the complaint form below and click Submit
  • Email: customercare@amana-coop.com.sa
  • Call Center: 8001240242
  • Social Media (X Platform): @amanasaudi

Next Steps:

You will receive a request reference number once you submit your request through our channels. You can follow up with us using this reference for any update. We aim to address all requests within five (5) working days, though some complex cases may take longer.

To help us serve you efficiently, please provide:

  • Full Name
  • Policy or Claim Number (if applicable)
  • Contact Information (mobile number and email)
  • Category (e.g., Motor, Medical, Home, etc.)
  • Description of the issue and any supporting documents

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 5 working days), you may refer your complaint to the insurance regulator.