Dear Valued customer for cash claim please follow below instruction:
The e-mail for any Cash claim (med.reimbursement@amana-coop.com.sa) with below requirements:
All Claims should include the following documents:
Original Invoices
Original Test Results (if being claimed)
Discharge Summary (for In-Patient Claims)
Copy of National ID / IQAMA
For Repatriation Claims:
Forensic Medicine, Police Report (in case of Accident)
Embalming Invoice and Airways bill
Other invoice related to additional expenses (Morgue, transportation of human body to airport).
Copy of other Governmental official document related to Repatriation as (Embalming Certificate)
Official receipts / bank transaction slip related to embalming expenses
*All claims must be sent to Amana insurance company within a maximum period of 30 days inside the Kingdom of Saudi Arabia and 60 days outside the Kingdom.
You may submit a request through any of the following channels:
Next Steps:
You will receive a request reference number once you submit your request through our channels. You can follow up with us using this reference for any update. We aim to address all requests within five (5) working days, though some complex cases may take longer.
To help us serve you efficiently, please provide:
If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 5 working days), you may refer your complaint to the insurance regulator.
