Values

VALUES

Aware of the demands of each of our clients, the market in which we operate, and the trust we must re-establish.

ASSURING

We are committed to each of our clients’ insurance needs and confident in our ability to meet those needs consistently.

ADAPTING

To each of our clients’ ever-changing demands. Adapting to the Kingdom’s long-term goals and the market environment.

ADVANCED

In being one step ahead of the competition, utilizing technology, and envisioning the future

Feel free to contact us — our team is ready to assist you.

You may submit a request through any of the following channels:

  • Online: Complete the complaint form below and click Submit
  • Email: customercare@amana-coop.com.sa
  • Call Center: 8001240242
  • Social Media (X Platform): @amanasaudi

Next Steps:

You will receive a request reference number once you submit your request through our channels. You can follow up with us using this reference for any update. We aim to address all requests within five (5) working days, though some complex cases may take longer.

To help us serve you efficiently, please provide:

  • Full Name
  • Policy or Claim Number (if applicable)
  • Contact Information (mobile number and email)
  • Category (e.g., Motor, Medical, Home, etc.)
  • Description of the issue and any supporting documents

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 5 working days), you may refer your complaint to the insurance regulator.